CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy of Passi Technologies, S.R.L. (doing business as “Passi”, “we”, “us” or “our”) sets out the rules applicable to cancellations, refunds, no-shows, modifications and certain exceptional circumstances related to bookings made through the Services.

The Services include our mobile application, the website https://www.gopassi.com and other Passi channels that reference this Policy.

Passi operates as a technological marketplace connecting Clients with independent Hosts and Providers. Each Host decides and selects, among the options enabled by Passi, the cancellation policy that will apply to their listing. The policy chosen by the Host must be shown to the Client before confirming the booking and will be the one governing said booking, unless applicable law provides otherwise.

Need assistance with a cancellation or refund? You can contact us at info@gopassi.com.

SUMMARY OF KEY POINTS

• Policy chosen by the Host. Each Host decides and selects, among the options available on Passi, the cancellation policy that will apply to their listing. The chosen policy must be shown in the listing or booking flow before confirmation.
• Cancellation by the Client. The refundable amount depends on the applicable policy and the time remaining before the start of the booking.
• Cancellation by the Host. When a Host cancels a confirmed booking, the Client will be entitled to a refund of the amounts charged for that booking, subject to corresponding processing times.
• Issues with the asset or delivery. Certain serious breaches, such as safety issues, material discrepancies with the listing or failure to deliver, may result in penalty-free cancellation if reported with evidence within the applicable timeframe.
• No-show. If the Client does not show up and does not notify within the established period, the booking may be considered a no-show and will not generate a refund.
• Force majeure. Passi may evaluate exceptions for serious events beyond the reasonable control of the parties, subject to evidence and the circumstances of the case.
• Refund timing. Once approved and processed by Passi, the final credit also depends on Azul, the card networks, the issuing bank, and other participants in the payment system.

1. PURPOSE AND SCOPE

This Policy regulates cancellations and refunds for bookings made through Passi.

Passi Technologies, S.R.L., RNC 133131021, facilitates bookings between Clients and independent Hosts or Providers. Unless Passi is expressly the provider of a specific service, the Host is responsible for providing the booked service.

This Policy is part of Passi's Terms and Conditions. If there is a difference between this Policy and a specific condition clearly shown to the Client before booking, the specific condition of the booking will apply, unless applicable law provides otherwise.

Nothing in this Policy limits consumer rights that are mandatory under applicable law.

2. AVAILABLE CANCELLATION POLICIES

Each Host decides and selects the cancellation policy applicable to their listing among the options enabled by Passi.

Flexible

• 100% refund if the Client cancels 24 hours or more before the booking's start time.
• 70% refund if canceled between 24 hours and 2 hours before the start time.
• No refund if canceled less than 2 hours before the start or after the booking has begun.

Moderate

• 100% refund if the Client cancels 48 hours or more before the booking's start time.
• 50% refund if canceled between 48 hours and 12 hours before the start time.
• No refund if canceled less than 12 hours before the start or after the booking has begun.

Strict

• Full refund if the cancellation is made within 2 hours of booking and there are 72 hours or more until the start time.
• 50% refund if the cancellation is made 72 hours or more before the start time, when the previous grace period does not apply.
• No refund if the cancellation is made less than 72 hours before the booking or after the booking has begun.

The Host decides which of these policies applies to their listing. The selected policy must be shown to the Client before confirming the booking. The Client is responsible for reviewing it before booking. Passi provides the policy options and the infrastructure to display and apply them, but does not select the policy on behalf of the Host. Any changes made by the Host will apply only to future bookings and will not retroactively modify an already confirmed booking.

3. CANCELLATIONS BY THE CLIENT

The refund for a voluntary cancellation by the Client is determined by the policy applicable to the booking.

Cancellation deadlines are calculated using the original confirmed start date and time for the booking and the time Passi registers the cancellation request.

When a partial refund applies, the percentage is applied to the refundable amount of the booking. Certain third-party charges or items that by law or by their nature are non-refundable may receive different treatment only when they have been communicated to the Client prior to purchase or when applicable law permits.

A cancellation requested after the start of the booking does not automatically generate a right to a refund. Passi may evaluate special circumstances in accordance with this Policy.

4. CANCELLATIONS BY THE HOST

If a Host cancels a confirmed booking, the Client will receive the refund corresponding to the amounts charged for that booking.

Passi may, depending on the circumstances and availability, help the Client identify alternatives, but does not guarantee the availability of an equivalent substitute vehicle, boat, shuttle, or service.

Passi may apply measures to the Host who cancels confirmed bookings, including visibility restrictions, limitations on accepting new bookings, contractually permitted charges or adjustments, temporary suspension of the listing or account, or termination for repeated cancellations or serious misconduct.

The measures applicable to the Host are governed by Passi's Terms, Host agreements, and current policies.

5. VALID CAUSES FOR PENALTY-FREE CANCELLATION

Certain serious breaches may allow the Client to cancel without penalty and request a full refund.

Subject to Passi's review and available evidence, valid causes may include:

• The vehicle or boat is delivered in manifestly unacceptable cleanliness conditions that reasonably prevent the expected use.
• There are mechanical defects or material safety conditions that make it reasonably unsafe to use the asset.
• The delivered asset differs materially from the confirmed listing, for example, model, essential features, or transmission type when such features were a relevant part of the booking.
• Necessary documentation is missing for the service to be legally provided when such documentation is the Host's responsibility.
• The Host does not deliver or make the asset available within 30 minutes following the agreed time, unless the Client expressly accepts a new time.
• The Host's conduct involves threats, aggression, or an objective situation that makes it reasonable to consider the provision of the service unsafe.

The Client must report the problem to Passi as soon as reasonably possible and, barring justified impossibility, within 2 hours following the booking's start time. Passi may request photographs, videos, messages, documents, location, or other reasonably necessary evidence.

The existence of a claim does not automatically imply that the refund will be approved. Passi will evaluate the available information and may request additional information from the Client, the Host, or third parties.

6. CLIENT NO-SHOW

A booking may be considered a no-show if the Client does not show up and does not communicate in a timely manner that they will be unable to do so.

If the Client does not show up within 2 hours after the start time and has not canceled or notified Passi or the Host through a reasonable channel, the booking may be considered a no-show.

No refund will be issued for a no-show, except when there is a mandatory exception by law or an exceptional circumstance approved by Passi.

The Host may dispose of their asset again, subject to Passi's operational rules and provided the booking has been correctly marked as a no-show.

If the Client claims they did show up or attempted to contact the Host, Passi may review messages, support records, location evidence, delivery confirmations, or other available information.

7. FORCE MAJEURE AND EXCEPTIONAL CIRCUMSTANCES

Passi may consider exceptions for serious events beyond the reasonable control of the Client or the Host.

Cases may include, depending on the circumstances:

• Hurricanes, floods, earthquakes, fires, or other natural disasters.
• Severe weather conditions that make the provision of the service illegal, impossible, or manifestly unsafe.
• Medical emergencies or hospitalization directly affecting the Client, Host, or a person essential for the booking.
• Serious accidents occurring during transit to the delivery or start point.
• Orders from authorities, closures of ports, marinas, roads, or areas that materially prevent the provision of the service.
• Other extraordinary events that Passi reasonably considers comparable in severity and impact.

Passi may require documentation or other evidence and will evaluate each request individually. Not every inconvenience, change of plans, travel delay, or weather condition automatically constitutes force majeure.

When an event affects only part of a booking, Passi may consider, when reasonable, partial solutions, rescheduling, or proportional refunds instead of a total cancellation.

8. REFUNDS AND PROCESSING TIMES

Approved refunds are processed to the applicable payment method, but the final credit time depends on third parties.

Once the refund is approved and processed by Passi, we will normally request its return to the original payment method. As an operational reference, refunds may be reflected in approximately 5 to 10 business days, although the actual time may vary.

The final crediting time depends on Azul, acquiring or issuing banks, card networks, currency, country, holidays, anti-fraud controls, and other payment system participants. Passi does not control these times once the refund has been successfully sent to the payment provider.

When a refund to the original method is not technically possible, Passi may request additional information and use another permitted mechanism, subject to verification and applicable rules.

An approved refund does not necessarily imply that the funds will immediately appear on the Client's account statement.

9. DEPOSITS, PRE-AUTHORIZATIONS AND ADDITIONAL CHARGES

Deposits and pre-authorizations are handled separately from booking price refunds.

If a booking includes a security deposit, pre-authorization, or hold, its release depends on the status of the booking, existing claims, and rules communicated to the Client.

When a booking is canceled and there are no damages, claims, authorized additional charges, or legitimate reasons to maintain a hold, Passi may process the corresponding release.

The times for a pre-authorization or hold to disappear may depend on the issuing bank and are not equivalent to a refund time.

Passi may retain, offset, or adjust amounts when there is a documented claim, chargeback, legal obligation, fraud, damage, or other concept permitted by the applicable Terms and agreements.

10. BOOKING MODIFICATIONS

Modifying a booking does not automatically reset the cancellation period.

Changing the date, time, location, asset, or other condition of a booking is subject to availability, Host acceptance when applicable, and Passi's rules.

Unless Passi expressly states otherwise during the change, cancellation deadlines will continue to be calculated with reference to the original confirmation and conditions. A modification should not be used to artificially avoid or extend a cancellation policy.

If a modification generates a price difference, Passi may charge or refund the difference as appropriate and subject to user authorization.

11. NON-REFUNDABLE BOOKINGS

Passi may allow offers or rates clearly identified as non-refundable.

When a Host activates a non-refundable option associated with a promotion or discount:

• The Client will have 2 hours after making the booking to cancel and receive a full refund, provided the booking has not yet begun.
• After that period, the booking will not be refundable due to voluntary cancellation, unless a valid cause for penalty-free cancellation, approved force majeure, or a mandatory right established by law applies.

The non-refundable condition must be clearly shown before the Client confirms the booking.

12. EVIDENCE, REVIEW, AND PASSI DECISIONS

Passi may review requests and evidence to determine if an exception or refund corresponds.

To protect Clients and Hosts, Passi may consider, among other elements, photographs, videos, messages, booking data, support records, documents, payment provider information, incident reports, and statements from the parties.

Passi may request additional information and establish reasonable deadlines to respond. A lack of cooperation or available evidence may affect Passi's ability to resolve a claim.

Decisions will be made in good faith based on reasonably available information and in accordance with the Terms, this Policy, and applicable law. Passi does not act as a court, insurer, mechanical expert, or public authority and does not guarantee the ability to definitively determine all the facts of a dispute.

13. CHARGEBACKS AND PAYMENT DISPUTES

A chargeback initiated with a bank is different from a refund request to Passi.

The Client may have independent rights against their issuing bank. However, filing a chargeback does not guarantee that the bank will resolve it in the Client's favor.

If a chargeback is initiated, Passi may provide the processor, acquirer, card network, or bank with reasonably necessary information to respond to the dispute, including evidence of the booking, policy acceptance, communications, delivery, or use of the service.

Passi may suspend a duplicate refund, adjust balances, or take other permitted measures when the same transaction is simultaneously subject to a refund and a chargeback.

14. LIMITATIONS AND MANDATORY RIGHTS

This Policy assigns contractual rules, but does not eliminate rights that the law does not allow to be excluded.

Passi facilitates transactions between Clients and independent Hosts and does not guarantee that a Host will never cancel, arrive late, default, or that a booking will be free of incidents.

The limitations, exclusions, and processes described in this Policy will apply only to the extent permitted by the corresponding legislation.

When a consumer has a mandatory right to refund, repair, or claim that prevails over a provision of this Policy, said mandatory right will apply.

15. CHANGES TO THIS POLICY

We may update this Policy to reflect legal, operational, or product changes.

The current version will be identified by the date of last update. Material changes may be communicated via the App, website, email, or other reasonable channel when applicable.

Unless the law requires otherwise, a subsequent modification will not retroactively alter the cancellation policy that was shown and accepted for an already confirmed booking.

16. CONTACT

Passi Technologies, S.R.L.
RNC: 133131021
Calle J No. 18, La Castellana
Santo Domingo, Dominican Republic
info@gopassi.com
https://www.gopassi.com